iQlink integrates Made Tech's HR and PSA systems using Workato

Transforming Back-Office Operations: Made Tech and iQlink Made Tech, a digital consultancy for the UK public sector, needed to improve the way it managed HR, finance, and project data. Manual processes were causing delays, reducing visibility, and introducing risk. To tackle this, they partnered with iQlink and deployed SXconnect, a managed integration service powered by Workato. The goal: streamline operations without having to manage complex technical infrastructure in-house.

‍

From manual to automated: key improvements

‍

Real-time absence tracking

Tracking staff absences was previously a manual and time-consuming process, with limited visibility for project managers. iQlink automated data flows between Made Tech’s HR platform (HiBob) and project system (Kantata SX), enabling up-to-date employee availability at a glance.
‍

“We now have live visibility of staff absences. What used to take hours happens in minutes.” Sam Paice, Head of Operations, Made Tech

Billing without bottlenecks

Invoice creation and handoff to finance had been prone to errors and delays. Now, project billing data flows directly from Kantata SX to Xero, improving accuracy and accelerating the invoicing cycle.
‍

“Our billing runs are quicker and more accurate, and no longer depend on manual rekeying.” Sam Paice, Head of Operations, Made Tech

Managed service, no overhead

With iQlink managing the integrations and automation end-to-end, Made Tech avoided the need to maintain middleware or custom code. The result is a scalable, secure solution that just works, day in, day out.
‍

“We trust iQlink to keep everything running behind the scenes.” Sam Paice, Head of Operations, Made Tech

Results that matter

• Over 1,000 absence requests processed per month with near-perfect reliability
• Significant time savings and improved project planning accuracy
• Fewer billing errors and faster payment turnaround
• Zero internal resources needed to manage the integration layer

What’s next?

Building on this success, Made Tech and iQlink are expanding automation into new areas, including employee onboarding and client registration, ensuring operations can scale as the business grows.

‍